Questions

The easiest way is to pick your dates on our Stay page and book online. You can see live prices and availability as you go. Prefer a chat? Call us on 03 5775 2735 or message us here. We are always happy to help.

Plans change, and we understand. If you cancel 14 days or more before arrival, we refund what you paid less one night. If you cancel less than 14 days before, we refund what you paid less 25% of the booking or one night, whichever is more. Peak periods and group bookings can have different conditions, which are shown when you book.

Yes, we would love to host your group! Send us a message with your dates, how many people are coming and the sites or cabins you would like, and we will put together a quote for you.

Check-in is from 2pm and check-out is by 10am. If you would like different times, just ask and we will try to help. Our office welcomes check-ins from 12pm to 4pm, so please arrive from 12pm.

Campsite check-in closes at 6.30pm so everyone can settle in safely before dark. If you are staying in a cabin and think you will arrive after the office closes, message us beforehand and we will do our best to arrange it.

We are at 540 Howes Creek Road, Mansfield VIC 3722, about seven kilometres from Mansfield town and a two hour drive north east of Melbourne. Mount Buller and Mount Stirling are under an hour away, and the lake is right on our doorstep.

Our friendly team is in reception from 10am to 4pm. After hours, you can reach us on 0458 711 488 for emergencies. In a life threatening emergency, call 000.

Yes, please do! All of our campsites, powered and unpowered, are pet friendly. Just let us know before you arrive so we can say hello and get you approved. Pets are not allowed in cabins or cottages. Our dog policy has all the details.

We keep things dog free over our busiest times, which are Boxing Day to New Year, January, Melbourne Cup weekend and the Easter long weekend. Message us and we will happily check your dates.

Our park runs on bore water, which is great for showers and washing but not for drinking. Please bring bottled water for drinking and cooking.

In the cabins and cottage, linen and towels are supplied for the main bed. Please arrange extra linen with us before you arrive. The Supreme 2BR includes linen and towels.

We are not able to offer electric vehicle charging, and electric bikes and scooters are not allowed in the park. We are sorry about that, and a nearby charger in Mansfield can help.

Yes! Our outdoor pool is open from 9am to 8pm in summer. Children under 16 need an adult with them.

Yes, at the main amenities block. Washing machines cost $8 and dryers $4, coin operated.

During snow season you are welcome to bring your own fire bin once our team has approved it. Fire bins need at least 30cm of clearance from the ground. On total fire ban days, we all need to keep fires out for everyone's safety.

The lake is a little low at the moment, so our boat ramp is out of the water. The public ramps at Bonnie Doon and Goughs Bay are the best places to launch, and they are an easy trip from the park.

We have boat storage areas around the park for boats and jet skis, so they stay out of campsites, cabins and the lawns. Reception can point you to the best spot.